Privacy Policy

Last updated: September 15, 2026

Nex-Gen Offices, LLC ("Nex-Gen," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use TNVirtualOffice.com, establish an account, purchase virtual office services, receive mail services, or otherwise interact with us.

1. Information We Collect

Depending on how you use our services, we may collect:

• Name, email address, telephone number, and mailing address.
• Business name, entity information, and other business contact information.
• Account login and authentication information.
• Billing address, subscription plan, payment status, and transaction information.
• Information submitted through contact forms, account forms, or support requests.
• Mail handling, forwarding, scanning, pickup, and related service instructions.
• Meeting room or workspace request information.
• Identity and compliance information required to provide mail receiving services.
• Documents you voluntarily upload to your Nex-Gen account.

2. Payment Information

Payments are processed through Square or another approved payment processor. Nex-Gen does not intend to store complete payment card numbers or card security codes on its own servers. We may retain transaction identifiers, customer identifiers, subscription identifiers, payment status, and other limited information needed to administer your account.

3. Identity and CMRA Compliance Information

Virtual office and mail receiving services may require identity verification, address verification, United States Postal Service forms, and supporting documentation. This may include PS Form 1583 and identification information necessary to establish and maintain authorized mail delivery through a Commercial Mail Receiving Agency.

We use this information for identity verification, fraud prevention, postal compliance, account administration, and other lawful business purposes.

4. Mail and Document Information

If your service includes mail receipt, scanning, forwarding, or related services, we may process information appearing on envelopes, packages, shipping labels, mail requests, and scanned materials as necessary to perform the service you request.

Access to customer mail information and uploaded documents is limited to personnel and service providers who reasonably need access to perform the applicable service.

5. Information Collected Automatically

When you use our website or portal, our systems may automatically receive information such as IP address, browser type, device information, referring page, requested pages, timestamps, and security or application logs.

6. Cookies and Similar Technologies

TNVirtualOffice.com uses cookies or similar browser storage when reasonably necessary for login sessions, account security, checkout functionality, fraud prevention, and other essential website functions.

If we later implement non-essential analytics, advertising, remarketing, or similar tracking technologies, we may provide additional notice or consent controls where required by applicable law.

7. How We Use Information

We may use information to:

• Provide, operate, maintain, and improve Nex-Gen services.
• Create and administer customer accounts.
• Process subscriptions and payments.
• Receive, scan, forward, hold, or otherwise process mail as instructed.
• Complete identity, postal, fraud-prevention, and compliance procedures.
• Respond to inquiries and customer support requests.
• Send service, billing, account, and operational communications.
• Protect our customers, systems, staff, facilities, and business.
• Investigate suspected fraud, misuse, or violations of our policies.
• Comply with legal, regulatory, postal, tax, or governmental obligations.

8. When We Share Information

We may disclose information when reasonably necessary to operate our business, including to:

• Payment processors such as Square.
• Hosting, technology, email, security, and application service providers.
• Postal, shipping, courier, and mail forwarding providers.
• Professional advisers such as attorneys, accountants, or insurers.
• Government agencies, courts, regulators, or law enforcement when required or permitted by law.
• A successor or purchaser in connection with a merger, acquisition, reorganization, or sale of business assets.

9. Sale of Personal Information

Nex-Gen does not operate a business model based on selling customer personal information to third parties for monetary consideration.

10. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and financial records, satisfy postal or legal requirements, resolve disputes, prevent fraud, and enforce our agreements.

Some compliance, transaction, and account records may need to be retained after an account has been closed.

11. Information Security

We use administrative, technical, and physical safeguards intended to protect information against unauthorized access, disclosure, alteration, or loss. No website, network, storage system, or transmission method can be guaranteed to be completely secure.

12. Your Choices and Rights

You may contact us to request correction of inaccurate account information or to ask questions regarding information we maintain about you. Additional privacy rights may apply depending on your state or country of residence and applicable law.

Certain information cannot be deleted while an account is active or when retention is required for postal, financial, fraud-prevention, contractual, regulatory, or legal purposes.

13. Children's Privacy

Nex-Gen services are designed for businesses and adults. Our services are not directed to children under 13, and we do not knowingly seek to collect personal information from children under 13.

14. Third-Party Services and Links

Our website may interact with or link to third-party services. Their privacy practices are governed by their own policies, and Nex-Gen is not responsible for the privacy practices of unrelated third parties.

15. Changes to This Privacy Policy

We may revise this Privacy Policy as our services, technology, or legal obligations change. The current version will be posted on this page with an updated revision date.

16. Contact Us

Privacy questions may be sent to info@tnvirtualoffice.com .

Nex-Gen Offices, LLC
706 Walnut St
Chattanooga, TN 37402